Agent Assist – AI in Customer Service – Gupshup
November 9, 2024 ⚊ 1 Min read ⚊ Views 23 ⚊ TECHNOLOGYCustomers hear this all the time, and it can frustrate them easily. Simple requests, like wanting to book a table at a restaurant or track an order, can be handled quickly with conversational AI chatbots. Yet, customers are still stuck in that same musical loop of endlessly waiting to talk to a human agent. It’s frustrating for customers and the agents as well, and it makes you wonder if there’s a better way.
Tags: WhatsApp Business API